Legal
Privacy Policy
Last updated September 2026
Who we are
PerfectLead provides AI agents that answer, qualify and follow up on enquiries over WhatsApp and voice. This policy explains what we do with personal data when you visit this website, trial the product, or become a customer.
In this policy, "we" and "us" mean PerfectLead. Where you use PerfectLead to talk to your own customers, you are the controller of those conversations and we act as your processor.
What we collect
Information you give us: your name, work email, company and phone number when you book a demo, contact us or start a trial; the content of messages you send us; and billing details when you subscribe to a paid plan.
- Standard server logs: IP address, browser and device type, pages visited and timestamps.
- Product usage — which features are used and when — so we can see what is working.
When you run PerfectLead on your own number, we process the messages and call transcripts that pass through it on your behalf. That content belongs to you. We do not sell it, and we do not use it to train models for other customers.
How we use it
- To provide the product: answering enquiries, qualifying leads, booking appointments and handing conversations to your team.
- To respond when you contact us, and to arrange demos you have asked for.
- To bill you, and to keep the records tax law requires us to keep.
- To keep the service secure, diagnose faults and prevent abuse.
- To send service notices about outages, changes and security matters.
We only send marketing email if you asked for it, and every one carries an unsubscribe link that works.
Why we are allowed to
- Performance of a contract — running the service you have signed up for.
- Legitimate interests — keeping the product secure, understanding how it is used, and replying to enquiries.
- Consent — where you have given it, such as opting into marketing. You can withdraw it at any time.
- Legal obligation — tax, accounting and lawful requests from authorities.
How long we keep it
- Enquiries and demo requests: up to 24 months from your last contact with us.
- Account and conversation data: for as long as your account is open, then 90 days after closure.
- Invoices and tax records: as long as the law requires, typically eight years.
- Server logs: 30 days, unless retained longer for a security investigation.
Your rights
Depending on where you live, you can ask us to give you a copy of your data, correct it, delete it, restrict how we use it, send it to another provider, or withdraw consent you previously gave.
Write to the address below and we will respond within 30 days. If you are unhappy with our answer you can complain to your local data protection authority.
How we protect it
- Encrypted in transit with TLS, and at rest.
- Access limited to the staff who need it, and logged.
- Regular backups, tested restores, and scheduled dependency patching.
No system is perfectly secure. If a breach affects your data, we will tell you and the relevant authority within the timeframes the law sets.
Children
PerfectLead is a product for businesses and is not directed at children. We do not knowingly collect data from anyone under 18.
Changes to this policy
When we change this policy we update the date at the top. If a change materially affects your rights we will tell account holders by email before it takes effect.
Contact us
For anything in this policy, including a request about your data, write to info@perfectlead.in or use the contact form.
This page is a working draft written for the site build. Have it reviewed by a lawyer before you rely on it — particularly the retention periods and the DPDP and GDPR positions.